Your Questions, Answered

Here’s what people ask us most, click to expand and find your answer.
For software companies, some 8% of revenue leaks away annually due to inadequate contract management. Licenses sometimes go uninvoiced, indexations are not applied or are applied incorrectly, and user numbers are not accurately recorded.
Every software company will recognise these problems. With Docfield, we have therefore developed an application in which you can manage your contracts integrally. From templates to signature and from management to renewal: Docfield helps you manage every phase of your contracting.

Getting Started

What is Docfield and how can it help streamline my document workflow?
Docfield is a cloud-based platform for document management and electronic signatures that streamlines the process of creating, collaborating on, and signing digital contracts and documents. It provides an all-in-one workspace where legal, procurement, and sales teams can draft contracts, collaborate in real time, and finalize agreements with e-signatures, reducing manual paperwork and speeding up deal cycles.
Can our team collaborate on documents in Docfield in real time?
Yes. Docfield enables real-time collaboration on contracts and documents—multipleteam members and external collaborators (like customers and partners) can reviewor edit the same document simultaneously, with every change tracked via version control. You can leave comments, suggest edits, and manage access permissions (view or edit) for each collaborator, ensuring everyone stays on the same page while working on a document.
Do we have to recreate documents in Docfield, or can we use our existing contracts and templates?
Docfield lets you upload Word documents as templates and turn them into reusableformats, so you don’t have to start from scratch each time you need to create an agreement or contract. Simply upload or create a template once, then fill in fresh data and send it out repeatedly.
What support and onboarding resources does Docfield offer?
Docfield provides comprehensive support to ensure your team’s success. We maintain an extensive online Help Center with tutorials and user guides. If you have questions or run into issues, our support team is available via email and live chat to assist you in real time. Enterprise customers can also access dedicated support, including phone assistance if needed. Additionally, we offer onboarding services and training resources to help your team get up to speed quickly on Docfield’s features and best practices

Security & Privacy

Is Docfield Legally Binding?
Yes — Docfield is fully compliant with both eIDAS (EU regulation) and ESIGN (US regulation), making electronically signed documents legally binding in most jurisdictions around the world.
Where is my data stored?
EU-hosted with encryption at rest and in transit
Can I get a DPA?
Yes — just reach out to us at support@docfield.com and we’ll provide it promptly.

Product Features

Does Docfield integrate with our existing software (CRM, ERP, cloud storage, etc.)?
Absolutely – Docfield integrates well with the tools you already use. Docfield’s openAPI enables you to connect it to your own workflow or CRM with minimal effort, allowing your document process to fit seamlessly into your existing tech stack.
Can we set up approval workflows or a specific signing order with Docfield?
Yes, Docfield supports flexible signing workflows with multiple signers and defined signing orders. You can route a document to several people in sequence—for example, first obtaining an internal manager’s approval, then having the vendor sign, and finally securing the CFO’s signature. The platform can handle virtually any signing sequence (sequential or parallel), ensuring every required party signs in the correct order. This guarantees that your internal approvals occur before a contract is sent out and that no one is overlooked in the signing process.
How is Docfield different from basic e-signature tools we’ve used before?
Docfield goes beyond just e-signing. Traditional e-signature services often require you to prepare documents in another program (like Word or PDF) and then upload them for signing. In contrast, Docfield provides a robust document creation and collaboration environment built in. This means you can draft proposals or contractsinside Docfield using drag-and-drop editing and templates, collaborate with colleagues or negotiate changes with counterparties in real time, and collect secure e-signatures – all in one place. This all-in-one approach eliminates the back-and-forth of using separate editing and signing tools, making your workflow more efficient.

Biling & Plans

Do you offer education/non-profit pricing?
Yes! Reach out for a custom quote.
Can I try the solution for free?
Absolutely, you can sign up for a free 14-day trial and start immediately.
Is there a minimum period of commitment?
Our subscriptions start at 12-month commitments and can be terminated at any time after without charge. Additionally, we offer discounts for multi-year contracts.
Is there an onboarding experience?
Our onboarding specialist will contact you after signing up to guide you through the onboarding and provide tips & tricks.
How do I cancel my subscription plan?
Your trial will automatically end after 14 days if you decide not to continue. You can contact your onboarding specialist to retrieve any valuable data.
How much will it cost to extend my license?
The majority of our clients start with the 'Team' license at €29/user/month and a minimum of 5 seats.

Integrations

Does Docfield integrate with our existing software (CRM, ERP, cloud storage, etc.)?
Absolutely – Docfield integrates well with the tools you already use. Docfield’s openAPI enables you to connect it to your own workflow or CRM with minimal effort, allowing your document process to fit seamlessly into your existing tech stack.

Education-Specific

Can I get a DPA?
Save time and effort otherwise spent on creating and filling contracts manually. You can grab data from an external source (like a form, CRM, HR system, or an online database) to generate contracts quickly.
Automate this process by integrating contract generation and approval into a larger workflow. Instead of remembering when you or your team members need to create and approve certain contracts, you can automate the contract generation process by adding triggers. Every participant is notified when it's time to take action.
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